Easy Refunds & Returns

For Area Rugs Purchased In Our Montreal Store:

90 day money back guarantee

If you are not satisfied with your purchase made at our store in Montreal, you can return it in person full a full refund within 90 days as long as there is no misuse or damage to the carpet(s) you've purchased.

For Area Rugs Purchased at Bashircarpets.com:

30 day money back guarantee

If you are not satisfied with your order at Bashircarpets.com you can return it for a full refund as long as you return your carpet(s) within 30 days from the date of purchase and that there is no damage or misuse to the carpet(s) being returned. All returned merchandise is subject to a 15% restocking fee. In order to to make the carpet(s) you've purchased ready for the next buyer, we need to disinfect it and clean it especially if you've had your pets on them. The restocking fee also covers other care such as inspection, re-stocking and re-wrapping.

All carpets pertaining to Bashircarpets.com special offers section are non-refundable. For your protection, you may wish to send your returned item(s) by Regular Parcel Service (insured) and with signature confirmation. Please ensure you keep the receipt for postage and insurance.

Please note:

  • Notification of return must be done within 48 hours of receiving them.
  • Returns after 30 days can only be done in exceptional circumstances.
  • The buyer assumes all expenses and risk related to returns, as well as non-payment, damage and fraud.
  • All products must be returned in their original condition.
  • Before returning a product, please make sure that you have enclosed the original invoice and filled out the return docket.
  • BashirCarpets.com is not responsible for any damage that may occur during the shipment of the product(s) you are returning.
  • The following carpets cannot be returned:
    • Carpets that were made for you as a special custom order
    • Carpets that are used, dirty, damaged or cut
    • Carpets without the proper return dispatch